| Q: |
What are the advantages of Online Banking? |
| A: |
There are a variety of benefits to banking online some of which include:
- The ability to view your real time account balances and transactional histories.
- The ability to transfer funds between your accounts.
- Safely pay your bills and schedule automatic recurring payments.
- View and print copies of paid checks.
- Access and Send secure e-mails to the bank.
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|
Q: |
What are the fees for Online Banking? |
| A: |
Online Banking has no monthly service fees* and there is no fee for Bill Payment. |
Q: |
I have an account with the bank, how can I sign up for Online Banking? |
| A: |
Select Online Services and click on “Sign Up Today” located under either “Consumer Online Banking” or “Even>More Business”. Select
“Existing Customer Requesting Online Banking”. When prompted, select your existing account type and enter your account number. |
Q: |
Is it necessary to submit the application online to apply for
Online Banking? |
| A: |
Yes. You will receive a confirmation number to verify that your application was successfully submitted online. |
Q: |
How will I know when I’m active for
Online Banking? |
| A: |
It generally takes about four business days. When the application process has been completed and your application approved, we will email you with instructions for logging on. |
Q: |
I completed the application yesterday and I have not been notified yet as to how to log on to my account? |
| A: |
Please note that before you can log on to Online Banking, we need to complete the processing of your application. It generally takes about four business days. When the application process has been completed and approved, we will email you with instructions for logging on. |
Q: |
Which of my accounts can I view online? |
| A: |
If you are setup as the Primary or the Secondary account holder on an account you will be able to view it online. |
Q: |
What browsers may I use to access Online Banking? |
| A: |
Our system is compatible with a number of popular browsers, including the latest versions of Internet Explorer®, Firefox®. |
Q: |
I forgot my password? |
| A: |
First Time Online Banking Users:
Please contact our Online Banking Customer Service Center at 800-430-5721, option 1. A representative will be happy to assist you.
Existing Online Banking Users: You can generate a new one online by correctly providing the user authentication information. Please note you will have only 3 attempts to answer these questions correctly. If you are still experiencing problems, please contact our Online Banking Customer Service Center at 800-430-5721, option 1. A representative will be happy to assist you. |
Q: |
I’m a business owner. How can I sign up for Business Online Banking? |
| A: |
Select Online Services and click on “Sign Up Today” located under “Even>More Business”. Then complete and submit the application.
Then, sign and mail your
application to the
address indicated |
Q: |
Is there a demo available for me to try? |
| A: |
Yes! Select Online Services and click on “Demonstration” located under either “Consumer Online Banking” or “Even>More Business”. |
Q: |
How can I contact Online Banking Customer Service? |
| A: |
If you have any additional questions, a representative is available to assist you 24 hours a day, seven days a week. Please contact our customer service center
be calling 800-430-5721, option 1 or
email onlinebanking@mynycb.com |
* For your online security, information provided will be verified by the bank. Once the verification process is complete, your free Online Banking & Bill Payment Account will be activated and ready for your use. No monthly service charges apply. A separate fee applies for optional services such as Money HQ®. Please speak with a branch representative or ask for our fee schedule for more details.
